Returns Policy

At Rustic Candle Holder Company, we aim to provide a seamless shopping experience for our customers. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• Items can be returned within 28 days of the delivery date.
• To be eligible for a return, the item must be:
  • Unused and in the same condition that you received it.
  • In its original packaging, with all tags and labels attached.

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How to Initiate a Return

1. Email our customer service team at [email protected] with your order number and reason for the return.
2. Once approved, we will provide you with return instructions and a return address.

Refunds

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• Approved refunds will be processed within 7 days, and a credit will automatically be applied to your original method of payment.

Exchanges

• If you need to exchange an item for a different size, colour, or variation, please contact us at [email protected]. Exchanges are subject to stock availability.

Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• If you are returning an item due to a defect or error on our part, we will cover the cost of return shipping.

Contact Us

If you have any questions about our returns policy, please don’t hesitate to contact us at [email protected].

We’re here to help make the process as smooth as possible.