Privacy Policy

Rustic Candle Holder Company (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or make a purchase.

Who We Are

Company Name: Rustic Candle Holder Company
Registered Address: 12 Breech Lane, Walton on the Hill, Tadworth, Surrey, KT20 7SN

For any questions or concerns regarding this Privacy Policy, please contact us at [email protected].

1. Information We Collect

We may collect and process the following information about you:

Personal Information: Name, address, email address, phone number, and payment details when you place an order.
Account Information: If you create an account, we collect your username and password.
Browsing Information: IP address, browser type, and usage data when you visit our website.
Communication Data: Emails, messages, or enquiries you send us.

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing: To process, fulfil, and deliver your orders.
Customer Support: To respond to your inquiries and provide assistance.
Marketing: To send promotional emails (if you have opted in).
Website Improvements: To monitor website usage and improve our services.

3. Sharing Your Information

We do not sell or rent your information to third parties. However, we may share your information with:

Service Providers: For payment processing, order fulfilment, and delivery.
Legal Obligations: If required by law or to protect our rights.

4. Payment Information

We use secure payment gateways to process transactions. We do not store your payment details. Please refer to the payment provider’s privacy policy for more information.

5. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the information we hold about you.
Correction: Update any inaccuracies in your personal details.
Deletion: Request the deletion of your data, where applicable.
Withdrawal of Consent: Opt out of marketing emails by clicking “unsubscribe” in our emails or contacting us directly.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

7. Data Security

We implement strict security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Last Updated” date will reflect the most recent revision.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Rustic Candle Holder Company
12 Breech Lane, Walton on the Hill, Tadworth, Surrey, KT20 7SN
Email: [email protected]